Bet365 Privacy Policy

Bet365 is committed to protecting the privacy of users in India and maintaining the security of all personal information collected through the platform. The organisation employs technical and organisational measures to ensure that data is handled responsibly, transparently, and in compliance with local privacy regulations. Personal information is collected only for specified, legitimate purposes and is processed lawfully at all times.

The following types of information may be collected and processed:

1. Full name, date of birth, and contact details such as email address and mobile number.
2. Residential address and proof of identity documents for verification purposes.
3. Payment and transaction details, including bank account information and payment card data.
4. Account activity records, including betting history, deposits, withdrawals, and preferences.
5. Device information such as IP address, browser type, operating system, and access times.
6. Behavioural data collected through cookies and similar technologies to improve user experience.
7. Communications between users and customer support teams for service improvement and dispute resolution.
8. Information required to comply with regulatory obligations, including anti-money laundering and identity verification requirements.
9. Marketing preferences and responses to promotional communications.
10. Geolocation data to ensure compliance with jurisdictional restrictions and licensing requirements.

Users have the right to access, correct, or request deletion of their personal data at any time. Requests can be submitted through the account settings or by contacting the support team directly. Bet365 ensures that all data protection practices align with the legal framework applicable in India, including adherence to the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Regular audits and updates to security protocols are conducted to maintain the highest standards of data protection.

Bet365 uses personal information collected from users in India to provide, maintain, and improve the services offered on the platform. Data processing is conducted for legitimate purposes, including account management, transaction processing, fraud prevention, regulatory compliance, and communication with users. All processing activities are based on lawful grounds, such as user consent, contractual necessity, or legal obligation.

The primary purposes for which collected information is used include:

1. Creating and managing user accounts, including verification of identity and eligibility to use the services.
2. Processing deposits, withdrawals, and other financial transactions securely and efficiently.
3. Providing customer support and responding to queries, complaints, and requests.
4. Detecting and preventing fraudulent activity, money laundering, and other unlawful conduct.
5. Complying with legal and regulatory requirements, including reporting obligations to relevant authorities.
6. Conducting internal analysis to improve service quality, platform functionality, and user experience.
7. Sending promotional communications, offers, and updates where users have provided consent.
8. Personalising content and recommendations based on user preferences and activity.
9. Enforcing terms and conditions, resolving disputes, and protecting the rights of the organisation and users.
10. Maintaining records for audit purposes and ensuring compliance with licensing conditions.

Bet365 commits to transparency in all data processing activities and ensures that personal information is never used for purposes incompatible with those disclosed at the time of collection. Users retain control over their data and may withdraw consent for marketing communications or request restrictions on processing at any time. All processing activities are conducted in accordance with the principles of fairness, necessity, and proportionality.

Users can view, update, or correct their personal information by logging into their account and accessing the relevant sections within the account settings. If users wish to request deletion of their data or make changes that cannot be performed through the account interface, they may contact the customer support team for assistance. Bet365 ensures that all requests are processed promptly and in accordance with applicable data protection regulations. Users consent to security checks and verification procedures when accessing or modifying their information to prevent unauthorised access and protect account integrity. Payment information provided during transactions is handled securely by trusted electronic service providers, and users acknowledge that such data is processed in accordance with industry standards and the policies of those third-party providers. Bet365 is committed to maintaining the confidentiality and security of all personal data and employs robust technical and organisational measures to safeguard information against unauthorised access, disclosure, alteration, or destruction.

The services provided on the platform are intended exclusively for individuals aged 18 years and above. Bet365 does not knowingly collect or process personal information from minors. However, the organisation cannot independently verify the age of users without receiving appropriate identification documents during the account verification process.

The following measures are in place to protect the privacy of children:

1. All users are required to confirm that they are of legal age to participate in gambling activities in their jurisdiction.
2. Verification procedures are implemented to confirm the age and identity of users before access to real-money services is granted.
3. If it is discovered that personal information has been collected from a minor, the data will be deleted immediately upon identification.
4. Parents or legal guardians who believe that a minor has provided personal information to the platform may contact customer support to request deletion.
5. The organisation cooperates fully with parents, guardians, and regulatory authorities to ensure compliance with child protection regulations.
6. Regular reviews of account creation and verification processes are conducted to prevent underage access to the platform.

Personal information collected from users in India may be transferred to, stored, or processed in jurisdictions outside India where Bet365 or its service providers, partners, and affiliates operate. Such transfers are necessary to provide the services, process transactions, and fulfill contractual and regulatory obligations. By using the platform, users consent to the transfer of their personal data to other countries, including those that may have different data protection standards.

Key considerations regarding international data transfers include:

1. Data may be processed in countries where group entities, payment processors, or technology providers are located.
2. All third parties involved in data processing are contractually obligated to maintain confidentiality and adhere to appropriate security standards.
3. Transfers are conducted in accordance with applicable legal frameworks and are based on lawful grounds such as user consent or contractual necessity.
4. Adequate safeguards are implemented to protect personal information during and after transfer, including encryption and secure transmission protocols.
5. Users have the right to request information about the specific jurisdictions to which their data may be transferred.
6. Bet365 ensures that all international transfers comply with the requirements of Indian data protection laws and any applicable cross-border data transfer regulations.

This legal disclaimer serves to clarify certain aspects of the Privacy Policy and may modify or limit the scope or application of specific provisions. The disclaimer becomes effective when a user accepts the Privacy Policy, which may occur through registration, acceptance of terms, or continued use of the services.

The following points apply:

1. The Privacy Policy does not create any contractual or legal rights beyond those expressly stated or required by applicable law.
2. Bet365 reserves the right to amend the Privacy Policy at any time, and continued use of the services constitutes acceptance of the revised policy.
3. The organisation is not liable for any unauthorised access to personal data resulting from factors beyond its reasonable control, including user negligence or third-party actions.
4. Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their accounts.
5. The Privacy Policy is governed by the laws of the jurisdictions in which Bet365 operates, and users agree to submit to the jurisdiction of the courts in those jurisdictions.
6. In the event of any conflict between this Privacy Policy and other terms or agreements, the most recently updated document shall prevail unless otherwise specified.

Cookies are small text files placed on a user’s device by a website to store information about browsing activity and preferences. Bet365 uses cookies to collect statistical data, analyse user behaviour, personalise content, and improve the overall functionality and performance of the platform. Cookies enable the organisation to recognise returning users, remember preferences, and provide a more tailored experience. The information collected through cookies may include details such as pages visited, time spent on the site, links clicked, and device information. Cookies are retained for a period of one year from the date of placement, after which they expire and are automatically removed unless renewed by subsequent visits. Users have the option to manage or disable cookies through their browser settings, although doing so may affect the functionality of certain features on the platform. By continuing to use the services, users consent to the use of cookies as described in this policy. Bet365 ensures that cookies are used transparently and in compliance with applicable regulations governing online privacy and data collection.

By registering an account, accessing the platform, or using any of the services offered by Bet365 in India, users confirm that they have read, understood, and fully accept the terms set forth in this Privacy Policy. Continued use of the services constitutes ongoing acceptance of the policy, including any amendments or updates that may be published from time to time. The latest version of the Privacy Policy is always available on the website and supersedes all previous versions. Users are encouraged to review the policy periodically to stay informed about how personal information is collected, used, and protected. If users do not agree with any aspect of the Privacy Policy, they should discontinue use of the services immediately and contact customer support to request account closure and data deletion where applicable.

Personal information collected by Bet365 may be shared with third parties under certain circumstances, including to comply with legal obligations, enforce agreements, resolve disputes, or fulfill contractual requirements. When data is shared, users are informed of the purpose and scope of such disclosure, either through this policy or at the time of collection. By providing personal data, users consent to its disclosure to third parties as described herein.

The following categories of third parties may receive personal information:

1. Payment service providers and financial institutions that process deposits, withdrawals, and other transactions on behalf of users.
2. Identity verification and fraud prevention services that confirm user eligibility and detect unlawful activity.
3. Regulatory authorities, law enforcement agencies, and legal advisors when required by law or to protect the rights and safety of the organisation and users.
4. Affiliates and group entities that assist in providing services, conducting analysis, or managing operations.
5. Marketing and analytics partners that help improve user experience and deliver targeted communications, subject to user consent.
6. Technology service providers, including hosting, cloud storage, and software vendors that support platform infrastructure.
7. Professional advisors such as auditors, accountants, and consultants who require access to data for legitimate business purposes.
8. Third parties involved in corporate transactions, such as mergers, acquisitions, or asset sales, where data may be transferred as part of the transaction.

The platform may contain links to third-party websites, services, or applications that are not owned, operated, or controlled by Bet365. These external sites have their own privacy policies and terms of use, and the organisation is not responsible for the content, practices, or data handling procedures of such third parties. Users are advised to exercise caution and review the privacy policies of any external websites they visit through links provided on the platform.

The following points apply to third-party links:

1. Bet365 does not endorse, guarantee, or assume responsibility for the accuracy, legality, or content of any third-party websites.
2. Personal information provided to external websites is governed solely by the privacy policies of those websites, and Bet365 has no control over how such data is collected, used, or protected.
3. Users acknowledge that accessing third-party websites through links on the platform is done at their own risk.
4. Bet365 is not liable for any loss, damage, or harm resulting from the use of third-party websites or services.
5. Users should verify the authenticity and security of external websites before providing any personal or financial information.
6. The presence of a link on the platform does not imply any affiliation, endorsement, or partnership between Bet365 and the third party.
7. If users have concerns about third-party privacy practices, they should contact the relevant website directly.
8. Bet365 reserves the right to remove or disable links to third-party websites at any time without prior notice.